Designer Crash

HCL Notes/Domino 8.5 Forum (includes Notes Traveler)

Subject: Designer Crash

Feedback Type: Problem

Product Area: Domino Designer on Eclipse (DDE)

Technical Area: Crash

Platform: Windows XP client

Release: 8.5

Reproducible: Always

Starting today, one of our computers with Designer start to crash is a random way.

We apply all the things that we usually do to fix the issue (Compact Desktop, Repair installation, remove un-used bookmarks in the designer) and after few minutes after or just right away after calling the designer it crashed.

We downloaded the NSD Analyzer 2.7 (LND_2.7_Setup) and run it against the NSD files and the result in most of the cases is:

High number of handles (10259) for private memory block 0x0440 - BLK_SITEMAP_DATAENTRY

In the Knowledge base tab the result is:
Lotus Notes 8.5 Designer client crashes with Toolbar for Teamstudio displayed
with a link to the support document in the support database:
http://www-01.ibm.com/support

Teamstudio Analyzer was installed in that computer but never activated, so we tried to removed everything related to the product using this reference:
http://dev.kanngard.net/Permalinks/ID_20040224131727.html

However, we are still getting the computer crash with the same type of error from the NSD Analyzer.

I saw many other people with Designer Crash on this forum, and the support document is from this month so it looks like an epidemic thing.

Any ideas or suggestions on how to really remove it?

Feedback number WEBB7QFP5D created by ~Lily Churesaskiakol on 03/24/2009

Status: Closed
Comments: